Find Your Answers

Quick solutions to common questions about our IPTV service

General

Basic questions about our service

Technical

Setup and troubleshooting

Billing

Payments and subscriptions

Channels

Content and availability

What is IPTV and how does it work?

IPTV (Internet Protocol Television) delivers television content over the internet instead of traditional terrestrial, satellite, or cable formats. Our service streams content directly to your device through an internet connection, giving you access to thousands of channels and on-demand content from anywhere in the world.

What devices can I use with your service?

Our service works with a wide range of devices including Smart TVs (Samsung, LG, Android TV), streaming devices (Firestick, Android Box, NVIDIA Shield), smartphones and tablets (Android & iOS), MAG boxes, and computers (Windows & Mac). We also support popular IPTV apps like Smart IPTV, TiviMate, and IPTV Smarters.

How do I set up the service on my device?

Setup is simple! After purchasing, you'll receive login credentials and setup instructions via email. For most devices, you'll just need to download our recommended app, enter your credentials, and start streaming. We provide detailed setup guides for all supported devices in our knowledge base.

Why am I experiencing buffering?

Buffering can occur due to several factors: slow internet connection (we recommend at least 15Mbps for HD and 25Mbps for 4K), network congestion, or WiFi interference. Try using a wired connection, restarting your router, or switching to a less crowded WiFi channel. Our servers are optimized for minimal buffering when your connection is stable.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and cryptocurrency (Bitcoin, Ethereum). All payments are processed securely through encrypted connections to ensure your financial information remains protected.

Can I get a refund if I'm not satisfied?

We offer a 7-day money-back guarantee for all new subscriptions. If you're not completely satisfied with our service within the first week, contact our support team for a full refund. After this period, we don't offer refunds but will work to resolve any issues you're experiencing.

How often do you update your channel list?

We continuously monitor and update our channel list to ensure the best selection and quality. New channels are added weekly based on customer demand and availability. You'll receive automatic updates to your channel list at no additional cost.

Do you offer 4K and HD channels?

Yes! We offer hundreds of channels in Full HD (1080p) and a growing selection of 4K Ultra HD channels. Our 4K content includes premium sports, movies, and documentaries. Please ensure your device supports 4K and you have sufficient bandwidth for optimal streaming quality.

Still have questions? Our support team is ready to help!

Contact Support
Chat on WhatsApp Message on Telegram